MAP1400 HMC is reporting an installation error before serviceable events being created

This MAP guides you to repair a problem that was found during the 'Install Storage Facility' process and continues with the storage facility installation after the problem is repaired.

Before you begin

CAUTION:
Use this MAP only when you are directed by the Installation instructions or an on-screen message.

MAP1400 Section-1

Procedure

  1. You are here because a problem occurred during the 'Install Storage Facility' process. Identify the symptom in Table 1 and follow the listed actions.
    Table 1. Symptoms of installation problems
    Symptom Actions
    You were sent here by an on-screen message indicating a MAP1400 Entry Point. Go to the next step.
    You were sent here because a new Serviceable Event was opened while the 'Field Install Storage Facility' process was running. Go to the next step.
    The storage facility is listed on the Storage Facility Install/Remove panel but shows an error condition. Go to MAP1400 Section-G.
    The storage facility is not listed on the Storage Facility Install/Remove panel. Go to MAP1400 Section-N.
    The storage facility is listed on the Storage Facility Install/Remove panel but shows 'Install Complete'. Go to MAP1400 Section-U.
  2. Use Table 2 to determine the next action.
    Table 2. Entry points and actions
    Entry Point Description Actions
    A Managed system is not in 'Power Off' state. Go to MAP1400 Section-A.
    B Clocks in the managed systems require adjustment. Go to MAP1400 Section-B.
    C Configuration file for the storage facility could not be found. Go to MAP1400 Section-C.
    D Verification test detected an error on one or more of the PCIe, PCN, or SPCN buses. Go to MAP1400 Section-D.
    E Unexpected microcode error. Go to MAP1400 Section-E.
    F Unexpected microcode error. Go to MAP1400 Section-F.
    G Storage facility in unexpected error state. Go to MAP1400 Section-G.
    H Mismatch between discovered resources and configuration file resources. Go to MAP1400 Section-H.
    I Mismatch between discovered system memory or processor resources and configuration requirement. Go to MAP1400 Section-I.
    J Unable to update Time Zone or Time on storage facility image LPAR(s). Go to MAP1400 Section-J.
    K Storage facility is not in the correct Install State Go to MAP1400 Section-K.
    L Unexpected 'Service Lock' set. Go to MAP1400 Section-L.
    M I/O enclosure could not be discovered. Go to MAP1400 Section-M.
    N Storage facility was not listed on the Storage Facility Install/Remove panel. Go to MAP1400 Section-N.
    P No power available on one or both of the CEC enclosures. Go to MAP1400 Section-P.
    Q No power available on one or both of the Ethernet switches. Go to MAP1400 Section-Q.
    R Problem with the service processor in one of the CEC enclosures. Go to MAP1400 Section-R.
    S Unexpected new Serviceable Event found. Go to MAP1400 Section-S.
    T Problem in updating the Time Of Day clock on one or both of the managed systems. Go to MAP1400 Section-T.
    U Storage facility unexpectedly found in 'Install Complete' state. Go to MAP1400 Section-U.
    V One or more LPARs did not complete IML. Go to MAP1400 Section-V.
    W Microcode failed to set an internal code power option to "autostart" mode. Go to MAP1400 Section-W.
    X Ethernet interface failing to both UPS (Model 983 only). Go to MAP1400 Section-X.

MAP1400 Section-A

About this task

The Field Install Storage Facility process requires that the managed system is in 'Power Off' state before it starts. You were sent to this section because it was determined that a managed system belonging to the selected storage facility was found to be in a state other than 'Power Off'.

Procedure

  1. From the navigation area, click Storage Facility Management > storage facility > Server View.
  2. View the state of the managed system that was listed in the message that sent you here. Do both of the managed systems belonging to the storage facility show as 'Powered Off'?
    • Yes, return to the Install Section and repeat the operation to perform the 'Field Install Storage Facility'. If the problem persists, contact your next level of support.
    • No, go to the next step.
  3. Does either of the managed systems belonging to the storage facility show as 'No Connection'?
  4. Power off the storage facility.
    1. Ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
    2. From the navigation area, click Storage Facility Management > storage facility.
    3. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
    4. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
  5. Allow up to 5 minutes for the storage facility to power off. Use steps 1 - 3 to verify that the Managed system is now powered off.
  6. Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.

MAP1400 Section-B

About this task

You were sent to this section because the clocks in the managed systems (or storage facility system) for the storage facility require adjustment. The clocks must be set to Coordinated Universal Time (UTC). The 'File Install Storage Facility' process fails if the clocks are not within 60 seconds of each other. When you set the clocks, attempt to set them to be as close as possible (for example, within 5 seconds).

Procedure

  1. Start the ASMI.
    1. From the navigation area, click Storage Facility Management > storage facility > Server View > server.
    2. From the bottom Task area, click Operations > Launch Advanced System Management (ASM).
    3. Click OK to confirm the launch of the ASMI. The web browser starts and the Advanced System Management interface is displayed.
    4. Log in to ASMI with a user ID of admin and a password of admin2107. If the login fails, log in as admin with a password of admin210.
  2. Select System Configuration and then Time Of Day.
  3. Enter the current time in Coordinated Universal Time (UTC). Click Save Settings.
  4. Click Log out and then close the web browser.
  5. If necessary, repeat steps 1 - 4 for the other storage system.
  6. Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.

MAP1400 Section-C

About this task

You were sent to this section because the configuration file for the storage facility could not be found. If the storage facility was shipped with an integrated management console, then the configuration file normally resides on the management console hard-drive. As a backup, and for cases where a second storage facility is being added to an existing storage complex, the configuration file is provided on an SDHC memory card in the HMC or CD which is in the ship group. If the automated process does not find the file on the management console hard drive, then you are asked to insert the SDHC memory card or CD media.

Procedure

  1. Ensure that the correct SDHC memory card or CD media is inserted and repeat the operation to perform the 'Field Install Storage Facility'. If you are adding a new storage facility to an existing storage complex (model 961, 951, 941, or previous models; adding new storage facility to existing complex does not apply to model 98x), you must do one of the following steps:
    1. Transfer the SDHC card from the HMC in the new storage facility (MC2) to the HMC in the existing storage complex (MC1). Ensure that the SDHC card is marked with the serial number of the new storage facility.
    2. Insert the configuration CD from the new storage facility ship group into the HMC in the existing storage complex (MC1).
  2. If problems persist, contact your next level of support.

MAP1400 Section-D

About this task

You were sent to this section because the Field Install Storage Facility Verification test detected an error on one or more of the PCIe or SPCN buses that interconnect the CEC enclosures and the I/O enclosures, or the PCN connections between the RPC cards and the I/O enclosures. A serviceable event is normally logged for the detected error. Follow this MAP first.

Procedure

  1. If you are installing a Model 983, go to step 6. If not, go to the next step.
  2. Power off the storage facility.
    1. Ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
    2. From the navigation area, click HMC Management.
    3. From the navigation area, click Storage Facility Management > storage facility.
    4. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
    5. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
  3. If this installation included multiple storage facility racks, perform a quality check of the following conditions:
    • Ensure that the racks were installed in the correct sequence.
    • On each expansion rack, check the Rack 1 serial number (S/N) which appears on a label as shown in the figures below. Ensure that the serial number matches the serial number of Rack-1, indicating which rack the expansion rack must be installed to.
    • Ensure that the expansion rack was installed in the position indicated by the rack number label.
    • Ensure that all PCIe and PCN or SPCN cables were routed to the correct location.
    • Ensure that all PCIe and PCN or SPCN cables are correctly seated and have not become dislodged during shipment.
    • Ensure that all racks have power available to them.
    • Go to step 5.
    Figure 1. Rack serial number and rack number labels (Models 941, 94E)
    Rack serial number
    Figure 2. Rack serial number and rack number labels (Models 951, 95E)
    Rack serial number and rack number labels (Models 951, 95E)
    Figure 3. Rack serial number and rack number labels (Models 961, 96E) (Rack-4 not shown)
    Rack serial number and rack number labels (Models 961, 96E)
    Figure 4. Rack serial number and rack number labels (Models 98x, 8xE)
    Note: Rack-4 and Rack-5 not shown. Some models do not use a Rack-3.
    Rack serial number and rack number labels (Models 98x)
  4. If this installation included a single storage facility rack, perform the following check:
    • Ensure that all PCIe and PCN (model 98x) or SPCN (previous models) cables are correctly seated and have not become dislodged during shipment.
  5. Return to the installation process and repeat the operation to perform the Field Install Storage Facility.
    Note: The storage facility might display an 'Error state' when starting the Field Install along with a message. This is normal. When you see the message, click Yes to continue.
  6. Power off the storage facility.
    1. From the navigation area, click HMC Management.
    2. From the navigation area, click Storage Facility Management > storage facility.
    3. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
    4. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
  7. Ensure that the PCN cables are properly connected.
    Figure 5. Location codes, I/O enclosure (2U) (rear) (model 983)
    I/O enclosure (2U) locations (front) (model 983)
    Figure 6. Location codes, I/O enclosure (2U) adapter (PCN)
    Location codes, I/O enclosure (2U) adapter (PCN)
    Figure 7. Location codes for management enclosure (rear) (Model 983)
    Location codes, I/O enclosure (2U) adapter (PCIe, SAS device, zHyperLink)
    Figure 8. Location codesfor the RPC card (Model 983), rear view
    RPC card rear connectors J2xx
  8. Return to the installation process and repeat the operation to perform the Field Install Storage Facility.
    Note: The storage facility might display an 'Error state' when starting the Field Install along with a message. This message is normal. When you see the message, click Yes to continue.

MAP1400 Section-E

About this task

You were sent to this section because the 'Field Install Storage Facility' process encountered a microcode error.

Procedure

  1. Record any on-screen error messages.
  2. Contact your next level of support.

MAP1400 Section-F

About this task

You were sent to this section because the 'Field Install Storage Facility' process encountered a microcode error.

Procedure

  1. Record any on-screen error messages.
  2. Contact your next level of support.

MAP1400 Section-G

About this task

You were sent to this section because the 'Field Install Storage Facility' process found that the storage facility shows an error state. This is set when the process was run previously and is for information only. This state does not indicate that the storage facility is still failing.

Procedure

  1. Did you already repair a problem?
    • Yes, click Yes to continue.
    • No, repair any outstanding problems.
  2. If the problem persists, then contact your next level of support.

MAP1400 Section-H

About this task

You were sent to this section because the Field Install Storage Facility Verification process found a mismatch between the resources discovered on the storage facility and those reported in the configuration file.

Procedure

  1. View and repair any Open Serviceable Events for this storage facility.
    • If problems were found and repaired, go to the next step to power off the storage facility. Then repeat the operation to perform the 'Field Install Storage Facility'.
    • If there were no Open Serviceable Events, go to the next step.
  2. Power off the storage facility.
    1. Ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
    2. From the navigation area, click HMC Management.
    3. From the navigation area, click Storage Facility Management > storage facility.
    4. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
    5. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
  3. Perform the following checks:
    • Ensure that you did not add or remove any features before starting the installation.
    • Ensure that you loaded the SDHC memory card or CD containing the latest version of the configuration file.
    • Ensure that all cables connected during installation are in the correct locations.
    • Inspect the storage facility to ensure that no parts became dislodged during shipment.
  4. Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
  5. If the problem persists, contact your next level of support.

MAP1400 Section-I

About this task

You were sent to this section because the Field Install Storage Facility process detected that the system memory or processor resources discovered do not match the configuration requirement.

Procedure

  1. Record any on-screen error messages.
  2. Contact your next level of support.

MAP1400 Section-J

About this task

You were sent to this section because the 'Field Install Storage Facility' process was unable to update either the Time Zone or the Time on one or more of the storage facility image LPARs.

Procedure

  1. View and repair any Open Serviceable Events for this storage facility.
    • If problems were found and repaired, go to the next step.
    • If there were no open serviceable events, contact your next level of support.
  2. Power off the storage facility.
    1. Ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
    2. From the navigation area, click HMC Management.
    3. From the navigation area, click Storage Facility Management > storage facility.
    4. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
    5. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
  3. Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
  4. If the problem persists, then contact your next level of support.

MAP1400 Section-K

About this task

You were sent to this section because the 'Field Install Storage Facility' process detected that the storage facility in not in the correct Install State to allow the process to continue. The option to perform a Field Install is available only if the storage facility is in a state of 'Ready for Field Install' or 'New'.

Procedure

  1. Record the state of the storage facility as displayed in the Storage Facility Install/Remove panel.
  2. Contact your next level of support.

MAP1400 Section-L

About this task

You were sent to this section because the 'Field Install Storage Facility' process detected that the 'Service Lock' was already set before the process was started. This indicates that a Service Action is already in progress for this storage facility.

Procedure

  1. Ensure that all service actions on this storage facility initiated from the management console were completed or canceled.
  2. Ensure that all service actions on this storage facility initiated from an alternative management console were completed or canceled.
  3. Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
  4. If the problem persists, then contact your next level of support.

MAP1400 Section-M

About this task

You were sent to this section because the Field Install Storage Facility process could not discover an I/O enclosure.

Procedure

  1. Record any on-screen error messages.
  2. Verify that the PCN cables are properly connected on both the RPC and the I/O enclosure ends.
  3. Contact your next level of support.

MAP1400 Section-N

About this task

You were sent to this section because one of the following conditions:
  • The storage facility was not listed on the Install/Add/Remove panel. Selection of this panel causes the management console to attempt to 'discover' all attached storage facilities. If the new storage facility is not listed, then it is likely that the management console cannot communicate with the CEC enclosure service processors in the new storage facility. This problem would be expected only when installing a new (second) storage facility to an existing storage complex.
  • One or more CEC enclosure managed systems were found in the 'No Connection' state. If a managed system is in the 'No Connection' state, the management console cannot communicate with the service processor in that managed system.

Procedure

  1. If installing a Model 983, go to step 11. If not, go to the next step.
  2. Allow sufficient time for the service processors to power on and IML.
    Note: The service processor takes 10 minutes to IML from the time that power is applied to the CEC enclosure.
    Did you wait up to 10 minutes from switching on (up) the Rack-1 DC-UPS CB1 MAIN LINE SWITCH (Model 98x or Model 961) or Rack-1 PPS MAIN LINE CB00 (Models before 96x) to apply rack power?
    • Yes, go to the next step.
    • No, allow 10 minutes and retry the operation. Return here if you have the same problem.
    Figure 9. Location codes for the CEC enclosure (rear view) (Models 941, 951)
    Location codes for the CEC enclosure (rear view)
    Figure 10. CEC enclosure location codes, rear view (Model 961)
    Location codes for the CEC enclosure (rear view) (Models 961)
    Figure 11. CEC enclosure power supply LEDs (Models 981, 985, 986)
    Note: CEC for models 981, 985, 986 are shown; LEDs and locations are similar for models 980, 984.
    Location of the power supplies and LEDs (Models 981, 985, 986)
    Figure 12. Location of the power supplies and LEDs (Model 982, 988)
    Location of the power supplies and LEDs (Model 982)
  3. Verify that all CEC enclosures in the storage facility being installed have input power. Check the LEDs on the rear of the CEC enclosure power supplies.
    Figure 9 and Figure 10 locations E1 and E2 show the various CEC enclosure locations. For model 98x, see Figure 11 and Figure 12.
    Note: The power off state is indicated by the AC or Input power LED Callout label 1 being lit solid and the DC good (output) LED Callout label 2 flashing. See Figure 11, Figure 12, or Figure 13.
    Is the AC or Input power LED Callout label 1 lit solid on one or more CEC enclosure power supplies in each CEC enclosure (two or more power supplies for models 981, 982, 985, 986, 988)?
    Note: A CEC enclosure functions normally with only half of the power supplies providing power (models 981, 982, 985, 986, 988: two of four; other models: one of two). You can wait to repair the failing power supply until after the SF installation is complete.
    Note: For Model 961, ensure shipping brackets were removed and that the power supplies have been fully inserted into the CEC chassis.
    Figure 13. CEC enclosure power supply LEDs (Model 951 shown, LEDs similar for Model 961)
    CEC Enclosure Power Supply LEDs
  4. If this is SF2 (the second storage facility in the storage complex), then verify that the private network cables were installed between SF1 and SF2 Ethernet switches. See Figure 14 and Figure 15.
    Note: SF2 does not apply for model 98x.
    Figure 14. 8-port Ethernet switch port designations (SW1, SW2-Tx) Model 941, Model 951, and Model 961
    8-port Ethernet switch port designations (SW1, SW2-Tx)
    Figure 15. Connectivity between storage facilities for HMC and both 8-port Ethernet switches
    Connectivity between storage facilities for HMC and both 8-port Ethernet switches
    Are the cables connected?
    • Yes, go to the next step.
    • No, connect the cables and retry the Install action.
  5. Verify that both the Ethernet switches in the SF being installed are powered on. Are both Ethernet switches powered on?
  6. Verify that the corresponding link LEDs are lit on the switches for the connections between the storage facilities. See Figure 14 and Figure 15. Are all the expected link LEDs lit?
    • Yes, go to the next step.
    • No, swap the Ethernet cable between switches to determine whether the problem is an Ethernet switch port or cable. Replace the failing FRU and retry the Install action.
  7. For the new storage facility that is being installed, verify that power is available for the service processor functions in each of the CEC enclosures.
    • Models 941 and 951: CEC enclosure service processor card P1-C11
    • Models 961, 980, 981, 984, 985, 986: CEC enclosure system backplane FRU, location code P1
    • Models 982, 988: CEC enclosure service processor card P1-C5

    Check the green output power (DC power good) LED Callout label 2 of the CEC power supplies (Figure 11, Figure 12, or Figure 13) for each CEC enclosure. Power is available if the LED is lit solid ("on") or flashing ("standby").

    Is power available to both of the service processors?

  8. Verify that the Ethernet connection is working between the service processors and the Ethernet switches. Observe the service processor Ethernet link LEDs and the Ethernet switch link LEDs. For model 98x, see Figure 16, Figure 17, Figure 18, Figure 19, Table 5, Table 6, and Table 7. For models 941, 951, and 961, see Figure 9, Figure 10, Figure 14, Figure 15, Table 3, and Table 4.

    Are all eight link LEDs lit (two for each service processor function and two for each Ethernet switch)?

    • Yes, go to step 10.
    • No, go to the next step.
    Table 3. Service Processor Ethernet Links (Models 941, 951)
    Description CEC enclosure port
    (Figure 9)    		 Ethernet switch port
    (Figure 14)
    CEC 0 (Upper) FSP to black network R1-XC1-P1-C11-T3 R1-SW1-T3
    CEC 0 (Upper) FSP to gray network R1-XC1-P1-C11-T4 R1-SW2-T3
    CEC 1 (Lower) FSP to black network R1-XC2-P1-C11-T3 R1-SW1-T4
    CEC 1 (Lower) FSP to gray network R1-XC2-P1-C11-T4 R1-SW2-T4
    Table 4. Service Processor Ethernet Links (Model 961)
    Description CEC enclosure port
    (Figure 10)    		 Ethernet switch port
    (Figure 14)
    CEC 0 (Upper) FSP to black network R1-XC1-P1-T5 R1-SW1-T3
    CEC 0 (Upper) FSP to gray network R1-XC1-P1-T6 R1-SW2-T3
    CEC 1 (Lower) FSP to black network R1-XC2-P1-T5 R1-SW1-T4
    CEC 1 (Lower) FSP to gray network R1-XC2-P1-T6 R1-SW2-T4
    Table 5. Service Processor Ethernet Links (Models 981, 985, 986)
    Description CEC enclosure port1
    (Figure 17)    		 Ethernet switch port
    (Figure 16)
    CEC 0 (Upper) FSP to black network R1-XC1-P1-T3 (HMC1) R1-SW1-T3
    CEC 0 (Upper) FSP to gray network R1-XC1-P1-T4 (HMC2) R1-SW2-T3
    CEC 1 (Lower) FSP to black network R1-XC2-P1-T3 (HMC1) R1-SW1-T4
    CEC 1 (Lower) FSP to gray network R1-XC2-P1-T4 (HMC2) R1-SW2-T4
    Note 1: CEC ports P1-T1, T2, T3, T4 are labeled "HMC1" or "HMC2". They are connected to the Ethernet switch, not directly to an HMC.
    Table 6. Service Processor Ethernet Links Models 980, 984
    Description CEC enclosure port1
    (Figure 18)    		 Ethernet switch port
    (Figure 16)
    CEC 0 (Upper) FSP to black network R1-XC1-P1-T1 (HMC1) R1-SW1-T3
    CEC 0 (Upper) FSP to gray network R1-XC1-P1-T2 (HMC2) R1-SW2-T3
    CEC 1 (Lower) FSP to black network R1-XC2-P1-T1 (HMC1) R1-SW1-T4
    CEC 1 (Lower) FSP to gray network R1-XC2-P1-T2 (HMC2) R1-SW2-T4
    Note 1: CEC ports P1-T1, T2, T3, T4 are labeled "HMC1" or "HMC2". They are connected to the Ethernet switch, not directly to an HMC.
    Table 7. Service Processor Ethernet Links Models 982, 988
    Description CEC enclosure port
    (Figure 19)    		 Ethernet switch port
    (Figure 16)
    CEC 0 (Upper) FSP to black network R1-XC1-P1-C5-T4 (HMC1) R1-SW1-T3
    CEC 0 (Upper) FSP to gray network R1-XC1-P1-C5-T5 (HMC2) R1-SW2-T3
    CEC 1 (Lower) FSP to black network R1-XC2-P1-C5-T4 (HMC1) R1-SW1-T4
    CEC 1 (Lower) FSP to gray network R1-XC2-P1-C5-T5 (HMC2) R1-SW2-T4
    Figure 16. 8-port Ethernet switch port locations, Model 98x
    8-port Ethernet switch port locations, Model 98x
    Figure 17. CEC enclosure location codes (rear view) Models 981, 985, 986
    CEC enclosure location codes (rear view)
    Figure 18. CEC enclosure location codes (rear view) Models 980, 984
    CEC enclosure location codes (rear view)
    Figure 19. CEC enclosure location codes (rear view) (Models 982, 988)
    CEC enclosure location codes (rear view) (Model 982)
  9. Identify the failing FRU by doing the following steps:
    1. Move the Ethernet cable to another port on the Ethernet switch and see if the Link LED is now lit. If the LED is now lit, replace the Ethernet switch. Otherwise, move the cable back to the original port.
    2. If problem is not the Ethernet switch, remaining FRUs are Ethernet cable or service processor. Replace the Ethernet cable between the affected service processor port and the affected Ethernet switch port.
    3. If the failure still occurs, the likely problem is with the service processor. Go to MAP1400 Section-R, which guides you to isolate service processor problems.
  10. Visual checks did not identify a problem. Go to MAP1400 Section-R.
  11. Allow sufficient time for the CEC enclosure service processors to power on and IML.
    Note: The service processor takes 10 minutes to IML from the time that power is applied to the CEC enclosure.

    Did you wait up to 10 minutes from storage facility UPS powering on?

    • Yes, go to the next step.
    • No, allow 10 minutes and retry the operation. Return here if you have the same problem.
  12. Verify that both CEC enclosures in the storage facility being installed have input power. Check the LEDs on the rear of the CEC enclosure power supplies E1 and E2. See Figure 20.
    Note: The power off state is indicated by the AC being lit solid and the DC good (output) LED flashing.
    Is the AC lit solid on one or both CEC enclosure power supplies in each CEC enclosure?
    Note: The CEC enclosure functions normally with only one power supply providing power. You can wait to repair the failing power supply until after the SF installation is complete.
    Figure 20. CEC enclosure power supply LEDs (Models 983)
    Location of the power supplies and LEDs (Model 980)
  13. Observe both CEC enclosure power supplies to determine whether the service processors have power.

    Do both CEC enclosures have at least one power supply DC green LED lit solid ("on") or flashing ("standby")?

  14. At the front of the rack, slide the management enclosure out to the service position and remove the top cover. See Figure 21.
    Note: The management enclosure is below the two CEC enclosures.
    1. Fully loosen the left and right captive thumb screws.
    2. Slide the management out fully so the sliding rails lock into place.
    3. At the rear of the top cover, fully loosen the left and right captive thumb screws.
    4. Slide the cover back until it lifts off.
    Figure 21. Front of Management enclosure (Model983)
    Front of Management enclosure (Model 983)
  15. Verify that the Ethernet connection is working between the service processors and the Ethernet switches.
    1. To determine the Ethernet connection path, See Figure 22, Table 8, and Table 9.
    2. Each Ethernet connection between the Ethernet switch and CEC enclosure has three FRUs.
      • Ethernet cable from Ethernet switch to cable coupler in management enclosure rear bulkhead
      • Cable coupler in management enclosure rear bulkhead
      • Ethernet cable from cable coupler to CEC enclosure
    3. Observe the CEC enclosure service processor Ethernet link LEDs and the management enclosure Ethernet switch link LEDs.

      Are all eight link LEDs lit (two for each service processor function and two for each Ethernet switch)?

      • Yes, go to step 17.
      • No, go to the next step.
    Figure 22. Ethernet network locations (Model 983)
    Ethernet cables (Models 983)
    Table 8. Ethernet cables, SW1 (upper) (black network) to CEC enclosure FSP
    From SW1 Ethernet switch port Cable coupler at rear of management enclosure To CEC Ethernet port (label)1 CEC enclosure
    SW1-T3 SW1-T3 XC1-P1-T1 (HMC1) Upper
    SW1-T4 SW1-T4 XC2-P1-T1 (HMC1) Lower
    Note 1: CEC ports P1-T1, T2, T3, T4 are labeled "HMC1" or "HMC2". They are connected to the Ethernet switch, not directly to an HMC.
    Table 9. Ethernet cables, SW2 (lower) (gray network) to CEC enclosure FSP
    From SW2 Ethernet switch port Cable coupler at rear of management enclosure To CEC Ethernet port (label)1 CEC enclosure
    SW2-T3 SW2-T3 XC1-P1-T2 (HMC2) Upper
    SW2-T4 SW2-T4 XC2-P1-T2 (HMC2) Lower
    Note 1: CEC ports P1-T1, T2, T3, T4 are labeled "HMC1" or "HMC2". They are connected to the Ethernet switch, not directly to an HMC.
  16. Identify the failing FRU by doing the following steps:
    1. Move the Ethernet cable to another port on the Ethernet switch and see if the Link LED is now lit. If the LED is now lit, replace the Ethernet switch. Otherwise, move the cable back to the original port.
    2. If problem is not the Ethernet switch, remaining FRUs are the Ethernet cables, cable coupler or CEC enclosure service processor. Replace the Ethernet cable between the affected service processor port and the affected Ethernet switch port.
    3. If the failure still occurs, the likely problem is with the service processor. Go to MAP1400 Section-R, which guides you to isolate service processor problem
  17. Visual checks did not identify a problem. Go to MAP1400 Section-R.

MAP1400 Section-P

About this task

You were sent to this section because there was no power available on one or both of the CEC enclosures.

Procedure

  1. Is the power unavailable on both of the CEC enclosures?
    • Yes, go to the next step.
    • No, ensure that no power cables became dislodged from the failing CEC enclosure during delivery. If no problem is found, then contact your next level of support.
  2. Were the steps in the Install Section, Performing the power and safety checks, completed?
    • Yes, ensure that all switches and circuit breakers are turned on the PPSs/DC-UPSs. If no problem is found, then contact your next level of support.
    • No, return to the Install Section, Performing the power and safety checks, and complete the tasks.

MAP1400 Section-Q

About this task

You were sent to this section because there was no power available on one or both of the Ethernet switches.

Procedure

  1. Is the power unavailable on both of the CEC enclosures?
    • Yes, go to the next step.
    • No, ensure that no power cables became dislodged from the failing switch during delivery.
    • If no problem is found, then replace the Ethernet switch. If the problem is not resolved, then contact your next level of support.
  2. Were the steps in the Install Section, Performing the power and safety checks, completed?
    • Yes, ensure that all switches and circuit breakers are turned on on the PPSs/DC-UPSs. If no problem is found, then contact your next level of support.
    • No, return to the Install Section, Performing the power and safety checks, and complete the tasks.

MAP1400 Section-R

About this task

You were sent to this section because there is a problem with the service processor function in one of the CEC enclosures.

Procedure

  1. Normal FRU isolation, parts replacement and verification by using the management console GUI screens is not available because the logical installation is incomplete.
  2. You must stop this installation and call the next level of support. They will help you replace the FRU containing the service processor, then update the VPD and recover the installation process.
    • For Model 951, 941, or previous models, the FRU is the CEC enclosure service processor card.
    • For Models 961, 980, 981, 983, 984, 985, or 986, the FRU is the CEC enclosure system backplane.
    • For Models 982 or 988, the FRU is the CEC enclosure service processor card.

MAP1400 Section-S

About this task

You were sent to this section because you found that a new Serviceable Event was opened while the 'Field Install Storage Facility' process was running.
CAUTION:
If you Click on the NO button in answer to the question "Do you want to continue with the Installation Process?" then the Field Install Storage Facility process terminates. The automated process must then be run again from the start to complete the installation.

Procedure

  1. Review the FRU list for each open serviceable event. Does the FRU list contain FRUs or isolation procedures for redundant hardware such as:
    • CEC, I/O, or storage enclosure FRUs including DDMs
    • Rack power FRUs
    • Private network FRUs
    • Informational messages that do not require the installation to be stopped
    • Yes, defer the repair until after the installation has been completed. Return to the Message box and click YES to continue.
    • No, go to the next step.
  2. Contact your next level of support to determine whether a repair is needed to allow the 'Field Install Storage Facility' process to complete. Follow the guidance from support to click YES or NO.

MAP1400 Section-T

About this task

You were sent to this section because the 'Field Install Storage Facility' process detected a problem in updating the Time Of Day clock on one or both of the managed systems within the storage facility.

Procedure

  1. View and repair any Open Serviceable Events for this storage facility.
    • If problems were found and repaired, return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
    • If there were no open serviceable events, go to the next step.
  2. Launch the ASMI.
    1. From the navigation area, click Storage Facility Management > storage facility > Server View > server.
    2. From the bottom Task area, click Operations > Launch Advanced System Management (ASM).
    3. Click OK to confirm the launch of the ASMI. The Web browser launches and the Advanced System Management interface is displayed.
    4. Login to ASMI with a user ID of admin and a password of admin2107. If the login fails, log in as admin with a password of admin210.
  3. Select System Configuration and then Time Of Day.
  4. Enter the current time in Coordinated Universal Time (UTC). Click Save Settings.
  5. Click Log out and then close the Web browser.
  6. Were you able to set the Time Of Day clock?
    • Yes, return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
    • No, contact your next level of support.

MAP1400 Section-U

About this task

You were sent to this section because the storage facility is listed on the Storage Facility Install/Remove panel as 'Install Complete'. The 'Install Storage Facility' process cannot proceed with the storage facility in this state.

Procedure

  1. Are you performing the first installation of a new storage facility shipped from IBM?
    • Yes, contact your next level of support for assistance in establishing the correct storage facility state.
    • No, go to the next step.
  2. Go to Removing a storage facility, rack, or external HMC to verify that the process was completed correctly. If you are unable to resolve the problem, then contact your next level of support.

MAP1400 Section-V

About this task

You were sent to this section because one or more LPARs did not complete IML. Only the first LPAR in a storage facility image (SFI) is listed on the screen that sent you here. Both LPARs in the same SFI might be failing.

Procedure

  1. Were you sent here while installing a Model 983?
    • Yes, go to the next step.
    • No, go to step 4.
  2. Determine if each CEC enclosure is in the correct rack position. See Figure 23.
    There are two methods to determine the rack position.
    • Method one: The serial number of each CEC enclosure is on a label on the front of the CEC enclosure, compare it to the serial number and location that is listed on the ship group parts list sheet.
    • Method two: The CEC enclosure location code is on the rightmost label on the top front of each CEC enclosure. See Figure 24. Slide the UPS out just far enough to display the label. The cable ties at the rear must be removed so the cables will not pull tight and be damaged.
    Figure 23. Locations codes for enclosures (Model 983), front view
    Storage controller module (enclosures shown)
    Figure 24. CEC enclosure installation labels
    CEC enclosure installation labels
  3. Are the CEC enclosures installed in the correct locations in the rack?
    • Yes. Go to the next step.
    • No. Go to step 8.
  4. Display any open serviceable events.

    Are there any events that are related to the CEC or I/O enclosures?

    • Yes, go to the next step.
    • No, for model 961 or 98x, contact your next level of support.
    • No, for model 951, 941, or previous models, ensure that the circuit breakers (CB0 and CB1) on the rear of each battery enclosure were switched on (up position). The storage facility is shipped with them switched off. If they are in the proper position, call your next level of support.
  5. Repair the serviceable events and then go to the next step.
    Note: If both LPARs in the SFI have failed, the normal repair procedure does not work because the quiesce/resume process cannot be performed. Contact your next level of support. You might need to power off the storage facility to replace the FRUs and then power it back on. If power comes up properly, close the serviceable events and then go to the next step.
  6. Power off the storage facility.
    1. If the storage facility is not a Model 983, ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
    2. From the navigation area, click Storage Facility Management > storage facility.
    3. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
    4. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
  7. Exit this MAP and start the installation from the beginning by using the Storage Facility Install/Remove option (in Storage Facility Management > storage facility).
  8. Display and close all open serviceable events.
  9. Power off the storage facility.
    1. From the navigation area, click Storage Facility Management > storage facility.
    2. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
    3. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
  10. Swap the CEC enclosures into their proper locations (XC1, upper and XC2, lower).
    1. Refer to the original procedures that were used to install the CEC enclosures.
    2. Disconnect the power supply input cables to each CEC enclosure.
    3. Disconnect the remaining cables.
    4. Remove the screws that fasten each CEC enclosure to the rack.
    5. Slide each CEC enclosure fully out and the rails lock into position.
    6. Unlatch each CEC enclosure from the rails, lift it out, and set it safely aside.
    7. Install each CEC enclosure in the proper location. Slide it in and secure it with screws.
    8. Connect all the cables except the power supply input cables.
    9. Connect the power supply input cables.
  11. Start the installation from the beginning by using the Storage Facility Install/Remove option (in Storage Facility Management > storage facility).

MAP1400 Section-W

About this task

You were sent to this section because the field installation failed, indicated by the fact that the code failed to set an internal code power option to "autostart" mode. Both of the CECs need to be power-cycled to allow finish-setting of the "autostart" mode.

Procedure

  1. Contact your next level of support to report this condition. Development must determine why the code process failed. The next level of support might direct you to perform the following general procedures that must be performed before the installation can be completed:
    • Power off the storage facility
    • Wait until the Current State status is "Off"
    • Power on the storage facility
    • Verify that the internal code power option is now set to "autostart" mode
  2. Launch the ASMI.
    1. From the navigation area, click Storage Facility Management > storage facility > Server View > server.
    2. From the bottom Task area, click Operations > Launch Advanced System Management (ASM).
    3. Click OK to confirm the launch of the ASMI. The Web browser launches and the Advanced System Management interface is displayed.
    4. Login to ASMI with a user ID of admin and a password of admin2107. If the login fails, log in as admin with a password of admin210.
  3. Select Power/Restart Control > Power On/Off System. See MAP6F00 Accessing the ASMI.

    What value is displayed in the field that is labeled "Boot to system service firmware"?

    • "Running", go to the next step.
    • "Standby", do not continue.
  4. Did you previously select the option to certify DDMs?
    • Yes, the Certify DDMs process was not started by the installation process. You must manually start it. See MAP1470 Manually start the Certify drives process. After you manually start the Certify DDMs process, go to the next step.
    • No, go to step 6.
  5. The Certify DDMs process has been started. When you originally ran the Certify DDMs process, did you select the option that causes a call home to occur when the process was to be completed?
    • Yes, the above procedure reset that code flag, preventing the call home from occurring. You must manually monitor the progress of the Certify DDMs process to see when it is complete. Later during the installation, when you are asked if you selected the call home option, answer "No" to be guided to manually check the progress and notify the customer when the process is complete.
    • No, go to the next step.
  6. To complete the installation, perform the procedures in Completing the management console customization and configuration.

MAP1400 Section-X

About this task

The management console Ethernet connection to both UPS is not responding. Possible causes:
  • This MAP section is only for the condition where the management console cannot communicate to both UPS through their network card Ethernet connections. If only a single UPS is failing to communicate this MAP section is not called.
  • Each UPS network card Ethernet port is pre-configured in manufacturing with a static IP address, which is used by the management consoles.
The possible causes that a management enclosure could not communicate to both UPS are:
  • The UPS were installed in the wrong positions in the rack. (The E61 upper UPS only connects to the black network switch. The E62 lower UPS only connects to the gray network switch.)
  • The Ethernet cables to both UPS are disconnected.
  • The Ethernet cables to both UPS are misplugged (cross-connected).

Procedure

  1. Determine if each UPS is in the correct rack position. See Figure 25.
    There are two methods to determine the rack position.
    • Method one: The serial number of each UPS is on a white label at the rear of the UPS below connector J7. See Figure 25 and Figure 26. Compare it to the serial number and location listed on the ship group parts list sheet.
    • Method two: The UPS location code is on the rightmost label on the top front of each UPS. See Figure 27. Slide the UPS out just far enough to display the label. The cable ties at the rear must be removed so the cables will not pull tight and be damaged.
    Figure 25. Locations codes for enclosures (Model 983), front view
    Storage controller module (enclosures shown)
    Figure 26. Location codes for the UPS (Model 983), rear view
    Location codes for the UPS (Model 983), rear view
    Figure 27. UPS installation labels
    UPS installation labels
  2. Are the UPS installed in the correct locations in the rack?
    • Yes. Go to step 14.
    • No. Go to the next step.
  3. Display and close all open serviceable events.
  4. Power off the storage facility.
    1. From the navigation area, click Storage Facility Management > storage facility.
    2. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
    3. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
  5. Shutdown both management consoles.
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Operations section and click Shut Down or Restart. The Shutdown or Restart window opens.
    3. Select Shutdown HMC, then click OK.
    4. Wait for the HMC to power off then go to the next step.
  6. At the rear of the UPS, unplug the input power cable from J10. See Figure 26.
  7. IMPORTANT: Wait up to 5 minutes for the UPS control panel to turn to dark.
    Note: The UPS is temporarily powered by the battery until the "On battery" condition times out.
  8. At the rear of each UPS, ensure that all cables are properly labeled and disconnect them. See Figure 26.
  9. At the front of the rack, remove the four screws and remove each UPS. See Figure 28.
    CAUTION:
    The combined weight of the UPS with battery exceeds the single-person weight limit.
    Figure 28. UPS front screws
    UPS front screws
  10. Refer to the UPS installation labels at the top front edge of each UPS and install each UPS in the correct rack location and secure with screws.
  11. At the rear of the rack, connect all cables, except the power input cable J10, to both UPS. See Figure 26.
  12. At the rear of the rack, connect the power input cable J10 to both UPS. See Figure 26.
    Note: The storage facility and management consoles will automatically power on.
  13. Exit this MAP. Display and close all open serviceable events. Then, start the installation from the beginning by using the Storage Facility Install/Remove option (in Storage Facility Management > storage facility).
  14. Is an Ethernet cable connected to the C1-J1 connector of both UPS? See Figure 26.
    • Yes, go to the next step.
    • No. Connect the cables. Exit this MAP and retry the storage facility install option.
  15. All cables to the upper UPS are color coded green. All cables to the lower UPS are color coded yellow.
    Are the Ethernet cables cross-connected (swapped) between the upper and lower UPS?
    • No. Stop and call the next level of support.
    • Yes. Properly connect the Ethernet cables. Exit this MAP and retry the storage facility install option