MAP1410 Repairing a problem found by the secure data overwrite process

About this task

This MAP is called for SRCs that are specific to the secure data overwrite (SDO) utility. Some of these SRCs have special recovery actions, and some are for information only. Serviceable events for most of these SRCs require a:
  • Display and repair of other open serviceable events
  • Closure of the serviceable event that sent you here
  • Restart of SDO

MAP1410 Section-1

About this task

Find the SRC from the serviceable event that sent you to this MAP in Table 1. Perform the corresponding action listed under Description/Action.
Table 1. SRCs for secure data overwrite
System Reference Code Description/Action
BE33CE7E Description: The device adapter cards reported that the storage enclosure drives failed the secure data overwrite process for customer data drives.

Additional details: Secure data overwrite (SDO) completes successfully, however one or more customer data drives (storage enclosure drives) failed to complete their individual SDO (multi-pass data overwrite, cryptographic erase, or N-pass overwrite with cryptographic erase) process. The remainder of the SDO processes complete. The failed drives are listed in the SDO completion certificate and also have open serviceable events. The disposition of the failed drives is determined by the customer.

Action: Go to MAP1410 Section-2.
BE610010 Description: Secure data overwrite process for customer data drives completed successfully.

Action: Information only. No further action required.
BE610011 Description: Secure data overwrite process for customer data drives failed on customer data disks.

Action: Perform standard SDO recovery, as described in Note 1.
BE610012 Description: Secure data overwrite process for customer data drives failed to generate SDO completion certificate.

Action: Perform standard SDO recovery, as described in Note 1.
BE610013 Description: Secure data overwrite process for customer data drives failed when it detected that status is corrupted.

Action: Perform standard SDO recovery, as described in Note 1.
BE610014 Description: Secure data overwrite process for customer data drives failed to start monitoring process.

Action: Perform standard SDO recovery, as described in Note 1.
BE610015 Description: Secure data overwrite process for customer data drives failed when it detected an unexpected error.

Action: Perform standard SDO recovery, as described in Note 1.
BE610016 Description: Secure data overwrite process for customer data drives failed when a pre-check process detected an error.

Action: Perform standard SDO recovery, as described in Note 1.
BE610017 Description: Secure data overwrite process for customer data drives failed when it detected an incorrect storage facility state.
Action:
  1. Display All serviceable events (open and closed).
    Does a serviceable event exist (open or closed) with SRC BE610030 and a timestamp within 24 hours of BE610017?
    • Yes: go to step 2.
    • No: go to step 3.
  2. You are here because SRC BE610017 is accompanied by BE610030. Complete the following steps:
    1. Display and repair any other open serviceable events (including BE610030, if open).
    2. Close the SDO serviceable event that sent you here.
    3. Contact next level of support to manually clear the kernel buffers.
    4. SDO completed successfully.
  3. You are here because SRC BE610017 is not accompanied by BE610030.
    Display open serviceable events.
    Is there an open serviceable event with SRC BE610031 within 24 hours of BE610017?
    • Yes: Complete the following steps:
      1. Display and repair any other open serviceable events (including BE610031).
      2. Close the SDO serviceable event that sent you here.
      3. Contact next level of support to manually clear the kernel buffers.
      4. Restart secure data overwrite.
    • No: go to step 4.
  4. If no SRC BE610030 (open or closed) nor SRC BE610031 (open) within 24 hours of BE610017, contact next level of support.
BE610018 Description: Secure data overwrite process for customer data drives failed when it detected customer logical configuration not fully removed.
Action:
  1. Direct customer to remove logical configuration.
  2. Perform standard SDO recovery, as described in Note 1.
BE610019 Description: Secure data overwrite process for customer data drives detected another process in progress.

Action: Close this serviceable event. SDO is running.
BE61001A Description: Secure data overwrite process for customer data drives reports kernel data ready for collection by SDO LPAR process.

Action: Contact your next level of support.
BE61001B Description: Secure data overwrite process for customer data drives failed when it could not reset adapter configuration.

Action: Perform standard SDO recovery, as described in Note 1.
BE61001C Description: Secure data overwrite process for customer data drives failed with an unexpected microcode logic error.

Action: Perform standard SDO recovery, as described in Note 1.
BE61001D Description: Secure data overwrite process for customer data drives failed when it started on LPAR1 instead of LPAR0. Not a user error.

Action: Perform standard SDO recovery, as described in Note 1.
BE610020 Description: Secure data overwrite process completed successfully on CEC enclosure disk drives.

Action: Information only. No further action required.
BE610021 Description: Secure data overwrite process failed on CEC enclosure disk drives.

Action: Contact your next level of support.
BE610030 Description: Secure data overwrite process completed successfully on all managed storage facilities.

Additional details: This SRC indicates SDO completed successfully. The serviceable event text might include the additional messages "one or more customer drives failed SDO process", "reset service intent failed", or both. If either message is included, SDO still completed successfully, but more actions are required.

Case 1: SRC BE610030 with no additional messages.

Action: Information only. No further action required.

Case 2: SRC BE610030 with additional message, "one or more customer drives failed SDO process."

Action: Look for serviceable events that contain SRC BE33CE7E. Refer to BE33CE7E in this table.

Case 3: SRC BE610030 with additional message, "reset service intent failed."

Action: Go to MAP1410 Section-3.

Case 4: SRC BE610030 with both additional messages, "one or more customer drives failed SDO process" and "reset service intent failed."

Action: Perform actions for MAP1410 Section-3. Then look for serviceable events that contain SRC BE33CE7E. Refer to BE33CE7E in this table.
BE610031 Description: Secure data overwrite process failed on one or all managed storage facilities.

Action: Perform standard SDO recovery, as described in Note 1.
BE610034 Description: Secure data overwrite process stopped due to an unexpected reboot of the HMC in the middle of the overwrite process.

Additional details: The process stopped on the HMC only. Secure Data Overwrite processes on the CEC enclosure disk drives and customer data drives are not affected. Restarting the SDO process on the HMC allows the process to proceed on the HMC. The HMC process detects that the other SDO processes are either still running or are complete. Any failures are reported by separate serviceable events.

Action: Restart secure data overwrite on the HMC.
BE610035 Description: Secure data overwrite process failed when the HMC failed to generate SDO completion certificate(s).

Action: Perform standard SDO recovery, as described in Note 1.
BE610040 Description: Secure data overwrite process completed successfully on the secondary HMC.

Action: Information only. No further action required.
BE610041 Description: Secure data overwrite process failed on the secondary HMC.
Action:
  1. Display and repair any open serviceable events.
  2. Close the SDO serviceable event that sent you here.
  3. Restart secure data overwrite on the secondary HMC.
BE610042 Description: Secure data overwrite process did not complete on the secondary HMC.
Action:
  1. Display and repair any open serviceable events.
  2. Close the SDO serviceable event that sent you here.
  3. Restart secure data overwrite on the secondary HMC.
  4. Allow secure data overwrite to complete on the secondary HMC.
    Note: Completion of SDO on the secondary HMC can take 6 - 8 hours.
  5. Restart secure data overwrite on the primary HMC.
    Note: The SDO process on the primary HMC detects whether the SDO processes for the CEC enclosure disk drives and customer data drives are either still running or are complete. Restarting SDO on the primary HMC does not affect those processes that are still running or completed successfully.
BE610043 Description: Secure data overwrite process completed successfully on the primary HMC.

Action: Information only. No further action required.
BE610044 Description: Secure data overwrite process failed on the primary HMC.

Action: Perform standard SDO recovery, as described in Note 1.
BE610050 Description: Secure data overwrite process failed when it timed out from HMC WUI interface.

Action: Perform standard SDO recovery, as described in Note 1.
BE610051 Description: Secure data overwrite process failed when RMC (HMC - LPAR) communication failed.

Action: Perform standard SDO recovery, as described in Note 1.
BE610060 Description: Secure data overwrite process SDO completion certificate offloaded successfully.

Action: Information only. No further action required.
BE83CBC3 Description: The device adapter cards reported that the storage enclosure drives failed the secure data overwrite process for customer data drives.

Additional details: Secure data overwrite (SDO) completes successfully, however one or more customer data drives (storage enclosure drives) failed to complete their individual SDO (cryptographic erase, N-pass overwrite with cryptographic erase, or cryptographic erase with block sanitize erase) process. The remainder of the SDO processes complete. The failed drives are listed in the SDO completion certificate and also have open serviceable events. The disposition of the failed drives is determined by the customer.

Action: Go to MAP1410 Section-2.
Note 1: Standard SDO recovery:
  1. Display and repair any other open serviceable events.
  2. Close the SDO serviceable event that sent you here.
  3. Restart secure data overwrite.

MAP1410 Section-2

About this task

One or more customer data drives (storage enclosure drives) failed to complete their individual SDO (multi-pass data overwrite, cryptographic erase, N-pass overwrite with cryptographic erase, or cryptographic erase with block sanitize erase) process.

Procedure

  1. What does the customer do with this storage facility after the overall SDO process is complete?
    • The customer continues to use it. Go to step 2.
    • The customer discontinues it for return to IBM. Go to step 3.
    • The customer discontinues it to be shipped to a company other than IBM. Go to step 4.
  2. The customer continues to use this storage facility. Complete the following steps for each drive that failed the SDO process:
    1. Display and repair the open serviceable event for each failed drive. Use the normal repair procedure. (Refer to MAP1215 Replace a FRU.)
    2. After all repairs are complete, return use of the storage facility to the customer. Go to step 5.
  3. The customer is discontinuing this storage facility for return to IBM.

    Does the customer require you to give them the failed drives?

    • Yes, remove the failed drives, give them to the customer, and then exit this procedure.
      Note: The failed drives are listed in the SDO completion certificate and also have open serviceable events.
    • No, ensure that the customer knows one or more drives failed the SDO (multi-pass data overwrite, cryptographic erase, or N-pass overwrite with cryptographic erase) process and they are left in the storage facility being returned to IBM. Then exit this procedure.
  4. The customer is discontinuing this storage facility to be shipped to a company other than IBM.
    1. Display and repair the open serviceable event for each failed drive. Use the normal repair procedure. (Refer to MAP1215 Replace a FRU.)
    2. To determine the disposition of the failed drives, go to the next step.
  5. Does the customer require you to give them each drive that failed SDO?
    • Yes, give the customer the failed drives. You have no drives to return to IBM for credit. Use your standard procedures for this special condition.
    • No, return the failed drives to IBM by using normal FRU replacement procedures.

MAP1410 Section-3

About this task

Secure data overwrite completed successfully, but "reset service intent" failed. Service intent must be reset before any logical configuration can be performed.

Procedure

On the management console, reset service intent.
  1. From the navigation area, click Storage Facility Management->storage facility->SF Image #1.
  2. From the bottom Tasks area, click Reset Service Intent.