MAP2850 UPS configuration update failed

This MAP isolates problems that can prevent the management console from starting or completing the UPS configuration update.

MAP2850 Section-1

Procedure

  1. At the front of the rack, observe the UPS control panel. See Figure 1 and Figure 2.
    Is the Output status green LED lit?
    Figure 1. Locations of storage controller module enclosures (Model 983)
    Storage controller module (enclosures shown)
    Figure 2. UPS control panel
    UPS control panel
  2. At the rear of the rack, observe the UPS network card (E6x-C1). See Figure 3.
    Is the Ethernet cable properly connected to the J1 port?
    • Yes. Go to step 3.
    • No. Connect the cable. Exit this MAP and retry the original repair.
    Figure 3. Location codes for the UPS (Model 983), rear view
    Location codes for the UPS (Model 983), rear view
  3. Is other end of the Ethernet cable connected to the proper management enclosure rear bulkhead connecter? See Table 1 and Figure 4.
    • Yes. Go to step 4.
    • No. Connect the cable. Exit this MAP and retry the original repair.
    Table 1. I/O enclosure power cables from UPS
    UPS UPS Ethernet connector Management enclosure rear bulkhead connector
    E61 (upper) J1 SW1-T2 (black network)
    E62 (lower) J1 SW2-T2 (gray network)
    Figure 4. Ethernet cables (Model 983)
    Ethernet cables (Models 983)
    Figure 5. Locations of management enclosure rear bulkhead (Model 983)
    Location codes, I/O enclosure (2U) adapter (PCIe, SAS device, zHyperLink)
  4. Is the UPS network card port green indicator lit or flashing? See Figure 6.
    • Yes. The network connection appears to be functional. Exit this MAP and retry the original repair. If that fails, call the next level of support.
    • No. Go to step 5.
    Figure 6. Locations for the UPS network card (Model 983)
    LEDs for the UPS network card (Model 983)
  5. Are the UPS network card DIP switches both set to the Off position? See Figure 6 and Figure 7.
    • Yes. Go to step 7.
    • No. Go to step 6.
    Figure 7. DIP switches for the UPS network card (Model 983)
    LEDs for the UPS network card (Model 983)
  6. Reset the network card and check the green LED indicator.
    1. Unseat the network card from the UPS.
    2. Set both DIP switches to the Off position. (The network card can be hot plugged while the UPS is in use.)
    3. Seat the network card in the UPS.
    4. Is the UPS network card port green indicator lit or flashing? See Figure 6.
      • Yes. The network connection appears to be functional. Exit this MAP and retry the original repair. If that fails, call the next level of support.
      • No. Exit this MAP and replace the network card. If it still fails, call the next level of support.
  7. Exit this MAP and replace the UPS network card. If it still fails, call the next level of support.