MAP4810 Resetting the service processor (FSP)

This procedure provides guidance on how to reset the service processor (FSP).

Before you begin

Warning: Improper use of this procedure could result in customer data loss. It must be used only if you were sent here from elsewhere in maintenance package.

MAP4810 Section-1

Procedure

Are you here to reset the service processor in both of the CEC enclosures in a storage facility?

Yes, go to MAP4810 Section-2.
No, go to MAP4810 Section-3.

MAP4810 Section-2

Note: Use this section only if you are resetting the service processor in both of the CEC enclosures in the storage facility. This is not a concurrent procedure and it will require that the storage facility be completely powered off.

Procedure

Verify that the CEC enclosures are already powered off. At the rear of the storage facility, view the CEC enclosure power supplies. Observe the DC GOOD LEDs .
- For Models 951 and earlier, see Figure 1.
- For Model 961, see Figure 2.
- For Models 980, 983, 984, see Figure 3.
- For Models 981, 985, 986, see Figure 4.
- For Models 982, 988, see Figure 5.
Are the DC GOOD (output) LEDs lit continuously?
- Yes, continue with the next step.
- No, continue with MAP4810 Section-4.
Figure 1. CEC Enclosure Power Supply LEDs (Model 951 shown, LEDs similar for other models)

Figure 2. CEC enclosure power supply LEDs (Model 961)

Figure 3. Location of the power supplies and LEDs (Model 980, 983, 984)

Figure 4. CEC Enclosure Power Supply LEDs (Models 981, 985, 986 )

Figure 5. Location of the power supplies and LEDs (Model 982, 988)
Power off the storage facility.
1. Ensure that the Local/Remote switch on the local remote switch card or System Z local remote switch card is set to Remote.
  - Model 941, see Figure 6.
  - Model 951 or Model 961 rack version 1, see Figure 7, index .
  - Model 961 rack version 2, see Figure 8, index .
  - Models 98x (except Model 983), see Figure 9.
  - Model 983, ensure the Local Mode jumper is stored in the storage bracket (not connected). See Figure 11 and Figure 12.
2. From the navigation area, click Storage Facility Management > storage facility.
3. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
4. Ensure that the Power Control Mode is set to Manual, click Power OFF Storage Facility and then click OK.
5. Allow up to 5 minutes for the storage facility to power off. Go to step 1 to verify that the CEC enclosure is now powered off.
  Did the power-off complete successfully?
  - Yes, continue with MAP4810 Section-4.
  - No, continue with the next step.
Figure 6. Service power switch (white, rocker) (Model 941 rear)

Figure 7. Service power switch (white, rocker) (Models 951, 961 rack version 1)

Figure 8. Rack identity card (Models 951, 961, rack version 2)

Figure 9. Local remote switch card, Models 98x (except Model 983)

Figure 10. Location codes for the rack identity card, Models 98x (except Model 983)

Note: The white Service Power Switch is at the top of the assembly, above J1.

Figure 11. Management enclosure locations (Model 983)

Figure 12. Location codes for the local remote switch card (Model 983)

Note: The white Service Power Switch is labeled "On/FPO switch".

Use the white Service Power Switch (see Table 1) to power down the storage facility. Do the following steps:

Set the Local/Remote switch on the local remote switch card or System z® local remote switch card to Local. See figure references in Table 1.

Table 1. Local/Remote switch and Service Power Switch locations
Model	Local/Remote switch	Service power switch
Model 941	Bottom center, Figure 6	, Figure 6
Models 951, 961 rack version 1	, Figure 7	, Figure 7
Model 961 rack version 2	12 , Figure 8	, Figure 8
Models 98x (except 983)	Left center, Figure 9	Above J1 , Figure 10
Model 983	C6 , Figure 11 and jumper, Figure 12 Local: Place jumper on connector Remote: Store jumper on storage bracket	"On/FPO switch", Figure 12

For Models 941, 951, and 961 rack version 1, press the white Service Power Switch (rocker) downwards.
For Model 961 rack version 2, press the white Service Power Switch (rocker) to the right (towards J1).
For Models 98x (including Model 983), press the white Service Power Switch (rocker) downward.
Allow up to 10 minutes for the storage facility to power off. Go to step 1 to verify that the CEC enclosure is now powered off.
Did the power-off complete successfully?
- Yes, continue with MAP4810 Section-4.
- No, contact your next level of support.

MAP4810 Section-3

Note: Use this section if you are resetting the service processor in only one of the CEC enclosures in the storage facility. This must not be done on both of the CEC enclosures in the storage facility or this could result in customer data loss.

Procedure

Verify that the CEC enclosure is powered off. At the rear of the storage facility, view the CEC enclosure power supplies for the CEC enclosure, which houses the service processor that you have been asked to reset. See Figure 13, Figure 14, Figure 15, Figure 16, or Figure 17.
Are the DC GOOD (output) LEDs lit continuously?
- Yes, continue with the next step.
- No, continue with MAP4810 Section-4.
Figure 13. CEC Enclosure Power Supply LEDs (Model 951)

Figure 14. CEC enclosure power supply LEDs (Model 961)

Figure 15. Location of the power supplies and LEDs (Model 980, 983, 984)

Figure 16. CEC enclosure power supply LEDs (Models 981, 985, 986 )

Figure 17. Location of the power supplies and LEDs (Model 982, 988)
Quiesce the LPARs that run on the CEC enclosure that requires the service processor reset. Perform the following steps to select the CEC enclosure:

Note: Repeat the following steps for each Storage Facility Image (SFI) (one or more) that runs on the CEC enclosure.
1. From the navigation area, click Storage Facility Management > storage facility > SF image.
2. From the right work area, select the storage facility image.
3. From the bottom Task area, click Service Utilities > Change/Show LPAR State > Quiesce LPAR.
4. Press the Enter key, and confirm the action.
Deactivate the LPARs that run on the CEC enclosure that requires the FSP reset. Perform the following steps to select the CEC enclosure:
Note: Repeat the following steps for each SFI (one or more) that runs on the CEC enclosure.
1. From the navigation area, click Storage Facility Management > storage facility > SF image.
2. From the right work area, select the storage facility image.
3. From the bottom Task area, click Service Utilities > Change/Show LPAR State > Deactivate LPAR.
4. Press the Enter key, and confirm the action.
Attempt to power off the CEC enclosure using the Service Utilities. Perform the following steps to select the CEC enclosure:
Note: If there is a communication problem between the HMC and the service processor, this step might not work.
1. From the navigation area, click Storage Facility Management > storage facility > Server View > server.
2. From the bottom Task area, click Service Utilities > Storage System Power Control.
3. Click Power OFF System and confirm the action.
Did the power-off complete successfully? See step 1 to verify.
- Yes, continue with MAP4810 Section-4.
- No, continue with the next step.
Is the affected CEC enclosure in a model 961 (8205-E6C or 8205-E6D) or Model 98x?
- Yes, continue with step 6.
- No, continue with step 7.
Pull the control panel out to the service position.
1. For model 961, at the front of the affected CEC enclosure, press the blue release tab to the left and pull the control panel out to the service position. See Figure 18.
  When you are finished with this procedure, carefully slide the control panel into the control panel bay until it latches in place.
  
  Figure 18. Moving the control panel to the service position
2. For models 98x, at the front of the affected CEC enclosure, press the blue eject button E and pull the control panel out to the service position. See Figure 19. When you complete this procedure, carefully slide the control panel into the control panel bay until it latches in place.
  
  Figure 19. Control panel LEDs
Power off the CEC enclosure using the CEC enclosure control panel. Perform the following steps while referring to Figure 20, Figure 21, or Figure 22.
1. Press the Increment button until 02 is displayed on the display.
2. Press Enter. Display will show:
3. Press Enter. The panel displays [N<] as shown:
4. Press the Increment button. The panel displays [M<] as shown:
5. Press Enter. The panel displays [V<] as shown:
6. Press Enter. The panel displays [P<] as shown:
7. Press Enter. Display will show 02 only.
8. Press the Power push-button and hold it until you see the power down sequence start.
9. Wait until the CEC enclosure has powered down (Power On light will be flashing).
Reset the CEC enclosure to Normal mode.
1. Press the Increment button until 02 is shown on the display.
2. Press Enter. Display will show:
3. Press Enter. The '<' moves from [A<] to [N<] as shown:
4. Press the Increment button. The [N<] changes to [M<] as shown:
5. Press Enter three more times. The display will show 02.
6. Continue with MAP4810 Section-4.
  Figure 20. CEC enclosure control panel (Models 941, 951)
  
  Figure 21. CEC enclosure control panel assembly (Model 961)
  
  Figure 22. CEC enclosure control panel assembly (Models 98x)

MAP4810 Section-4

Use this section to reset the service processor.

Procedure

Ensure you have completed the steps in MAP4810 Section-2 or MAP4810 Section-3 before performing the following steps.
To reset the service processor, refer to Figure 20, Figure 21, or Figure 22 to do the following steps:
1. Unbend a paper clip so that it has a straight section about two inches long.
2. Insert the clip straight into the hole, keeping the clip perpendicular to the plastic bezel.
  Note: Depending on the model, the reset hole is in a slightly different location:
  - For Models 941 and 951, the hole is next to the control panel power button (see Figure 20).
  - For Model 961, the hole K is above the increment button (see Figure 21).
  - For Models 98x, the hole G is above the increment button (see Figure 22).
3. Feel the detent of the reset switch when it is engaged. After you press the switch, the service processor is reset, then the CEC enclosure shuts down.
Wait while the service processor continues to IPL. This will take a few minutes. Following a good IPL, the CEC enclosure control panel will show:
Return to the MAP that sent you here.