MAP6590 Modem problem

1. Perform the following checks:
   1. On the modem card at the rear of the management console server, verify that the customer analog telephone line is connected to the modem connector (RJ-11 phone line). See Figure 1 (x335 server) or Figure 2 (x336 server) or Figure 3 (x3550 server).
   2. Trace the telephone cable back to the customer's telephone line connector and ensure that it is connected.
   3. Work with the customer to verify that the telephone line is working correctly and is analog, not digital.
   4. Ensure that the phone line is dedicated to this management console and is not shared.

   

   

   

2. Did you find a problem with the telephone line or connections?
   • Yes, correct the telephone line or connection problem. After that is corrected, return to MAP6590 Section-1, step 2 to test the modem connection.
   • No, go to MAP6590 Section-4.

1. Ensure that the customer telephone line cable is connected to the USB modem RJ-11 connector at the rear of the rack behind the laptop tray. See Figure 4 and Figure 5.

   

   Note: Ethernet connector and modem connector might be reversed on some racks. Both connectors are at the rear of the rack, to the right of the Ethernet switches, below the bottom storage enclosure air baffle.

   

2. Ensure that the USB modem is properly connected to the laptop USB port. The USB modem is located at the rear of the rack and connects to the laptop with a USB extension cable. See Figure 6 and Figure 7. For T540, see Figure 6 and Figure 8.

   

   

   

3. Ensure that the USB modem pigtail cable is connected to the USB extender cable in the laptop tray cable management folding arm at the rear of the rack, as shown in Figure 9.

   

4. Ensure that the modem is ready. One or more LED indicators should be lit.
5. Ensure that the telephone line is working.
   1. Work with the customer to ensure that their telephone line is not damaged and is connected to their analog (not digital) telephone line connector.
   2. The customer can test their connector to ensure that a dial tone is present.
6. Did you find a problem with the telephone line or connections?
   • Yes, correct the telephone line or connection problem. After that is corrected, return to MAP6590 Section-1, step 2 to test the modem connection.
   • No, replace one or more of the FRUs shown in Figure 6 until the problem is corrected. Then, return to MAP6590 Section-1, step 2 to test the modem connection.

You are here to replace a modem card in a management console server (not laptop). In this section, you power off the management console to replace the modem card.

1. Ensure that the customer is not currently accessing the management console, such as to perform logical configuration functions or copy service functions.
2. Replace the modem card in location P1-C1 on the rear of the management console server.
   1. In the following steps, refer to the appropriate maintenance manual for the management console server. The manual is on the IBM® DS8000® series Service Documents CDROM:
      • xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide
      • xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide
      • IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide
   2. Power off the server. (Refer to the General Information section).
   3. Replace the modem. (Refer to the Customer replaceable units section).
   4. Power on the server. (Refer to the General Information section).
3. Return to MAP6590 Section-1, step 1 to verify the modem connection.
4. Is the problem resolved?
   • Yes, this ends the procedure.
   • No, contact your next level of support.

1. Ensure that the customer telephone line cable is connected to the USB modem RJ-11 connector at the rear of the rack. See Figure 10.
   Note: is for management console 1 (MC1). Modem connection is for management console 2 (MC2).

   

2. Ensure that the USB modem is properly connected to the Model 98x management console USB port. The USB modem is at the rear of the rack and connects to the management console with a USB extension cable. See Figure 10 and Figure 11 .

   

3. Ensure that the USB modem pigtail cable is connected to the USB extender cable at the rear right side of the rack, as shown in Figure 10.
4. Ensure that the modem is ready. One or more LED indicators should be lit. If none of the LED indicators are lit, go to MAP6590 Section-6 Testing the modem connection on LIC bundles 88.xx.xx.xx and later to verify the Manage Inbound Connectivity settings.
5. Ensure that the telephone line is working.
   1. Work with the customer to ensure that their telephone line is not damaged and is connected to their analog (not digital) telephone line connector.
   2. The customer can test their connector to ensure that a dial tone is present.
6. Did you find a problem with the telephone line or connections?
   • Yes, correct the telephone line or connection problem. After that is corrected, go to MAP6590 Section-6 Testing the modem connection on LIC bundles 88.xx.xx.xx and later to verify that the management console is properly connected to the modem.
   • No, replace one or more of the following FRUs until the problem is corrected:
     1. Modem
     2. Management console main cable bundle
     3. Customer phone cable

     Use MAP6590 Section-6 Testing the modem connection on LIC bundles 88.xx.xx.xx and later to verify that the management console is properly connected to the modem.