VPDPART

Unable to retrieve the Vital Product Data from a FRU.

1. Is the reference code 1xxx8402?
   • Yes, before exchanging any parts, verify that the system processor cards are installed. If you are in test mode and have removed all of the system processor cards, disregard this reference code. Otherwise, correct the system processor cards. If the system processor cards are installed correctly, then exchange the service processor (see SVCPROC). This ends the procedure.
   • No, continue with the next step.
2. Is the reference code 1xxx8404, 1xxx8405, or 1xxx8406?
   • Yes, use Table 1 to find the correct action to take. See Location codes in serviceable events and Exchanging parts.

     Table 1. Reference code repair actions

     Reference code	Description/Action
     1xxx8404	System processor card mismatch. Exchange system processor card 2 in the primary CEC enclosure (P2-C2).
     1xxx8405	This SRC is not expected for the DS8000®, call the next level of support. System processor card mismatch. Exchange system processor card 1 in a secondary CEC enclosure (P2-C1).
     1xxx8406	This SRC is not expected for the DS8000, call the next level of support. System processor card mismatch. Exchange system processor card 2 in a secondary CEC enclosure (P2-C2).

     This ends the procedure.
   • No, continue with the next step.
3. Is the reference code 1xxx8409?
   • Yes, no system processor cards are installed. If you are in test mode and have removed all of the system processor cards, disregard this reference code. Otherwise, correct the system processor cards. If the system processor cards are installed correctly, exchange all the system processor cards. See Location codes in serviceable events and Exchanging parts. This ends the procedure.
   • No, continue with the next step.
4. Is the reference code 1xxx8413, or 1xxx8414?
   • Yes, use Table 2 to find the correct action to take. See Location codes in serviceable events and Exchanging parts.

     Table 2. Reference code repair actions

     Reference code	Description/Action
     1xxx8413	Exchange system processor card 1 (P2-C1).
     1xxx8414	Exchange system processor card 2 (P2-C2).

     This ends the procedure.
   • No, continue with the next step.
5. Is the reference code 1xxx8423 or 1xxx8424?
   • Yes, use Table 3 to find the correct action to take. If that action does not fix the problem, replace the CEC enclosure I/O backplane assembly. If that action does not fix the problem, return to the serviceable event that sent you here and replace the next part in the FRU list.

     Table 3. Reference code repair actions

     Reference code	Description/Action
     1xxx8423	Exchange system processor card 1 (P2-C1).
     1xxx8424	Exchange system processor card 2 (P2-C2).

     This ends the procedure.
   • No, continue with the next step.
6. Is the reference code 1xxx911C?
   • Yes, two nodes have the same VPD. This error should not occur on a DS8000. Replace other field replaceable units listed in the problem. If this does not resolve the problem, contact your next level of support. They should reference the IBM® eServer™ Hardware Information Center VPDPART topic for more information. This ends the procedure.
   • No, continue with the next step.
7. Is the 1xxx reference code 1xxx 84A1?
   • No, continue with the next step.
   • Yes, the VPD in the system processor backplane cannot be read. The possible failing FRUs (in order of probability) are:
     1. System processor card Un-P2-C1
     2. System processor card Un-P2-C2
     3. System processor backplane assembly Un-P2
     4. Service processor card Un-C11
     5. I/O backplane assembly Un-P1
8. Is the 1xxx reference code 1xxx 84A3?
   • No. This ends the procedure.
   • Yes, the wrong service processor card is installed or the VPD is not correct. Replace the service processor card in the CEC enclosure.