The FRU list of the serviceable event that sent you here contains:
MAP4963
Storage enclosure RAID controller card: U2107.D03.sssssss-P1-Cx or U1500.rBn.sssssss-P1-Cx
Storage enclosure PCIe cable, or PCIe storage interface
card and cable: U1500.rBn.sssssss-P1-Cx
I/O enclosure PCIe/PCN card
Various other FRUs or symbolic procedures, based on system reference code (SRC)
Complete the following steps:
Procedure
Note the FRU location of the first PCIe storage interface in the FRU list. If there is not a PCIe storage interface in the FRU list, then
proceed to the next step.
For models 98x, the PCIe storage interface can be a port on the I/O enclosure PCIe/PCN card. This procedure refers
to that interface as the "affected storage interface". FRU location code format is
U1500.rBn.sssssss-P1-C7-Tx where:
x=5 or 6
r = rack (1-2)
Bn = I/O enclosure (1-4)
The FRU location code format can also be
U1500.rBn.sssssss-P1-Cx, where:
x=2, 3, 5, or 6
r = rack (1-2)
Bn = I/O enclosure (1-4)
Note: There might be multiple PCIe storage interface locations in the FRU list, as either "FRU" or
as "Symbolic procedure." This procedure uses the first location on the FRU list, the "affected
storage interface", as a reference point.
Find the FRU location of the first PCIe storage interface in the first column of one of the
following tables:
Are any cables disconnected, damaged, or connected to the wrong adapter?
Yes, at least one cable is disconnected, damaged, or connected to the wrong adapter. Go to
step 8.
No, the cables are correctly connected and are not damaged. Go to step 7.
A visual inspection confirmed that the cables are correctly connected and are not
damaged.
SRC
Action
BE3400EA or BE3400EB
Contact your next level of support. A system check detected crossed cabling
but a visual inspection confirmed that cables are not crossed.
BE1E2546, BE1E255B, BE340048,
BE382565, BE382573, BE382577, BE820180, BE820188 BE3825C3 Any other SRCs not specifically
listed in this Table
Continue the repair, replacing the next FRU in the FRU list. Exit this
MAP.
Answer the following questions to continue the repair process with the next FRU on the FRU list.
To the question
What was the result of using the service procedure?
click
Problem not fixed and then click Next.
To the question
Did you exchange any parts?
click No
and then click Next.
To the question
Did you isolate the problem?
click No
and then click Next.
Is a cable damaged?
Yes, a cable is damaged. Replace the storage enclosure PCIe cable in the FRU list.
Answer the following questions to continue the repair process with
the next FRU on the FRU list.
To the question
What was the result of using the service procedure?
click
Problem not fixed and then click Next.
To the question
Did you exchange any parts?
click No
and then click Next.
To the question
Did you isolate the problem?
click No
and then click Next.
No, a cable is disconnected or is connected to the wrong adapter. Go to step 9.
A cable is disconnected or is connected to the wrong adapter.
SRC
Action
BE1E2546, BE382565, BE382573, BE382577, BE820180, BE820188 BE3825C3 Any other SRCs not specifically listed in this table
Continue the repair of this serviceable event with the next FRU on the FRU
list (the affected storage enclosure RAID controller card). When directed to exchange
the FRU, instead reconnect the disconnected cable.
Answer the
following questions to continue the repair process with the next FRU on the FRU list.
To the question
What was the result of using the service procedure?
click
Problem not fixed and then click Next.
To the question
Did you exchange any parts?
click No
and then click Next.
To the question
Did you isolate the problem?
click No
and then click Next.
BE1E255B
Did the serviceable event that sent you here occur during a failed I/O
enclosure repair?
Yes. The disconnected or incorrectly connected cable must be corrected by pseudo repairing the
I/O enclosure PCIe/PCN card FRU. Return to the repair screen that you followed to this point and do
a pseudo repair of the FRU. A pseudo repair means continuing with the normal FRU replacement
procedures, but the FRU is not actually replaced. When directed to exchange the FRU, correct the
cable connections and continue.
Read all of the following substeps before doing substep 9.a, which closes this information center window.
To view this MAP in a separate information center window, click Help in the
upper right corner of the main HMC GUI screen and go to the MAP.
Click Close in the current service information
window.
One or more HMC repair screens might prompt you for the result of using the service procedure in
the MAP. Select Problem not fixed.
Select No when prompted for whether you exchanged any parts.
Select Yes when prompted for whether you isolated the problem.
Select the I/O enclosure PCIe/PCN card from the FRU list. Click Next. If
the FRU is not listed, select Show more FRUs. If it is still not listed, you
must manually select the FRU by using the procedure MAP1230 Replace a FRU without using a serviceable event.
The HMC begins the FRU exchange process for the selected FRU.
No. Continue the repair of this serviceable event with the next FRU on the FRU list (the
affected storage enclosure RAID controller card). When directed to exchange the FRU, instead
reconnect the disconnected cable.
BE340048, BE3400EA,
BE3400EB
This situation is the result of a repair action. Do the same repair again as a
pseudo-repair. When directed to exchange the FRU, correct the cable connections and
continue.
BE3400E9
This situation is the result of an invalid cabling scenario. Contact next
level of support.
The most likely locations for a disconnected or incorrectly connected cable are listed in Table 13:
Table 13. Possible locations for damaged, disconnected, or crossed cables
SRC
Possible location of cause
BE1E2010 (from
MAP4970) BE1E218C (from
MAP4970) BE1E2546 BE1E255B BE382565 BE382573 BE382577 BE820180 BE820188 BE3825C3 Any other SRCs not specifically
listed in this table
This situation is the result of an invalid cabling scenario. Contact next
level of support.
Close the serviceable events containing MAP4963.
Close any related serviceable event containing SRC BE1E2010 or BE1E218C that called
MAP4970.
Exit this procedure and restart the storage enclosure installation.
MAP4963 Section-3, Error isolation for power subsystem
You are here to diagnose if a fault in the power subsystem is a root cause of the
reported serviceable event.
About this task
You determine whether the PJA (and its associated cabling) is a root cause of the reported
serviceable event. Physically examine components such as LEDs and cables to isolate the root cause.
Examine the components, in order, starting with the microbay backwards to its power source at the
I/O enclosure.
Procedure
The steps in Table 14 are used to examine
components to isolate and repair.
Table 14. Examine components to isolate root cause
Step
Purpose
Decision
Next Step
Next Step Purpose
A
Is there a PJA in the FRU List of the serviceable event?
Yes
B
Examine microbay power input LED
No
Z
B
Is the microbay power input LED lit? See Figure 9.
If there is no microbay in the FRU list,
then the decision for this step is "No."
The targeted FRU for the following steps is the PJA Output cable. This cable has a PJA location
of J11 or J12. However, in the Exchange Parts menu, it lists the location code as T11 or T12.
Example: U1500.rBn.sssssss-P1-C7-E1-T11.
The targeted FRU for the following steps is the PJA Input cable. This cable has a PJA location
of J10. However, in the Exchange Parts menu, the location code is the I/O enclosure end of the
cable. This is similar to the PJA location code with the '-T10' instead of '-E1'. Example:
U1500.rBn.sssssss-P1-C7-T10
The targeted FRU for the following steps is the Microbay power input cable. This cable has a
Microbay location of J6. However, in the Exchange Parts menu, the location code is the I/O enclosure
end of the cable. This is determined by the I/O enclosure PCIe and PCN card location code with the
'-T10' appended. Example: U1500.rBn.sssssss-P1-C7-T10.
Problem is isolated to the I/O enclosure PCIe Switch Card.
The targeted FRU for the following steps is the I/O enclosure PCIe and PCN Card. This FRU has a
location code of …-P1-C7. Example: U1500.rBn.sssssss-P1-C7.
In Figure 8, J10 is an input and J11,
J12 are outputs.
Figure 8. Model 98x direct power junction assembly (direct PJA) locations - E51, E52, E53, and
E54
How to exit the MAP to proceed to the Exchange Parts menu
Procedure
Return to the screen that sent you here.
To the question, "What was the result of using the service procedure from Infocenter?" click
Delay the repair and then click Next.
The current repair action ends, but the serviceable event is left open. Use the Exchange Parts
menu to exchange the targeted FRU (for example, PJA input cable, PJA output cable): Storage Facility Management > storage facility > Exchange Parts.
How to exit the MAP and proceed to repair a FRU in the FRU list
Procedure
Return to the screen that sent you here.
To the question, "What was the result of using the service procedure from Infocenter?" click
Problem not fixed and then click Next.
To the question, "Did you exchange any parts?" click No and then click
Next.
To the question, "Did you isolate the problem"? click No and then click
Next.
The next FRU in the list is displayed. Depending upon FRU order list, it might or might not be
the targeted FRU. The repair screens allow you to skip a FRU if it is not the one that is targeted
for repair. If the FRU that is displayed is not the targeted FRU, then skip it by doing the
following steps:
When the next FRU in the list is displayed, pretend that the other FRUs in the previous FRU
list are not available onsite to be replaced.
When asked if the FRU is available to be replaced, answer "No, go to the next FRU in the FRU
list." This answer causes each FRU in the list to be displayed until the targeted FRU is
displayed.
When the targeted FRU is displayed, (for example, PJA, I/O enclosure PCIe and PCN Card) do a
normal FRU replace of the targeted FRU.
